Product Design and Process Selection - Services Essay Example for Free

Product Design and Process Selection Services Essay 1. Identify the operations management problems that Dr. Barr is having at the clinic. Dr, Barr is experiencing several operations problems due to a change in what customers are requesting compared to the services the clinic was designed to offer. The increase in specialized services and the addition of grooming requires a different layout. Not only have the space requirements changed but some non-contact services are being performed in contact areas. Customers are requesting a mix of services but the clinic has not thought about service â€Å"packages†. Finally, the staff is not trained for the new service mix. 2. How would you define the â€Å"service bundle† currently being offered? How is this different from the initial purpose of the clinic? Customers are now requesting a bundle of grooming, examining, and sometimes minor surgical services. The business was originally designed to offer examining and surgical services. Not only do the new demands require additional services but also customers see these as a package. The clinic needs to offer the demanded bundle more seamlessly. 3.Identify the high-contact and low-contact segments of the operation. How should each be managed? The high contact segments include reception and customer waiting. The low contact segments are examining, surgery, and grooming. However, grooming is currently being performed in a high contact area. High contact segments must be performed while the customer is present and in contact. Low contact segments can be performed while the customer is not there, and do not need customer contact. In fact, as the grooming operations demonstrate, customer contact with low contact segments can decrease performance. 4.What should Dr. Barr have done differently to avoid the problems she is currently experiencing? What should she do now? Dr. Barr should have studied the impact of a change in the mix of services offered before she started accepting a significantly different mix. Now she needs to either reject business that is outside of her original plans (probably not what she wants to do) or redesign the clinic to better handle the current mix. The redesign should include a new facilities layout, employee training, and probably attention to the service â€Å"packages† offered.

Explication Of Sharon Olds Poem, Late Poem To My Father :: essays research papers

Sharon Olds’ poem â€Å"Late Poem to My Father† exposes the profound effect that childhood trauma can have on someone, even in adulthood. The speaker of the poem invokes sadness and pity in the reader by reflecting on the traumatic childhood of her father, and establishes a cause and effect relationship between the abuse he endured as a child and the dependence he develops on alcohol as an adult. The idea of emotional retardation caused by childhood experiences is not uncommon, especially in our modern world of prevalent substance abuse, dysfunctional families, and child abuse. However, Olds’ poem is a moving testament to this tragic loss of innocence due to the powerful imagery she weaves throughout the first half of the poem. In addition, Olds skillfully uses figurative language and deliberate line breaks throughout the poem to develop the dismal sorrow her speaker feels while reflecting on the childhood of her father. The poem opens with the speaker experiencing an epiphany while contemplating on her father’s childhood, and later in the poem we learn that this contemplation is more specifically focused on the causes of her father’s dependence on alcohol. In the first seven lines of the poem she uses descriptive details to establish a dark, foreboding image of the setting. For example, in lines two and three she describes the house with â€Å"unlit rooms† and a â€Å"hot fireplace†. She goes on to portray her father as â€Å"a boy of seven, helpless, smart,...† which reinforces his innocence in this imagery of darkness. It is interesting to note how the speaker distinguishes these details, yet in lines three and six, she refers to her father’s father only as â€Å"the man†. She intentionally refers to him in this flat way so as to convey to the reader that he is unworthy of any characterization. She also omits characterization in line six when she writes, â€Å"there were things the man did near you,† purposely emphasizing â€Å"things† with no other explanation. This leads to the assumption that some actions are too abominable to convey in words, thus leaving us with a vast array of uncomfortable possibilities to consider. The description of the â€Å"sweet apples picked at their peak...rotted and rotted,†in lines nine and ten establishes a comparison between her father’s loss of innocence, and the ripe fruit being left to waste. In line eleven she writes, â€Å"past the cellar door the creek ran and ran† which is a contrast to the apples being trapped within the cellar (like the child in the house), and the creek being on the outside, where the idea of escape exists.

American Reform Movements Essay

When the United States was founded, neither women nor African Americans had civil rights. This all began to change in 1800’s when people began to fight for equality. The Women’s Rights Movement and the Abolitionist Movement, although different in leadership and protest, were similar in their motivation and spread of ideas. One key differentiation between the fight for women’s rights and for African Americans rights is the methods of protest and gathering. While women held conventions and occasional strikes, slaves organized violent rebellions and insurrections. In Lowell in February of 1834 Women were peacefully protesting the unfair wages and conditions they worked in. (Nash). In 1848 the first Woman’s Rights Convention was held in Seneca Falls (Abolition). On the other end of the spectrum, in August of 1831, Nat Turned and approximately 40 other slaves traveled from house to house and killed every white person they encountered (Nat). This shows a clear difference between how women’s rights and how American American rights were sought after. Another significant difference between the fight for women’s right and for African American rights was the people in leadership. In both of these movements, the key writers and leaders were usually white. This was obviously due to the fact that most African Americans were still enslaved; therefore, they often weren’t allowed to congregate and had no access to the tools necessary for writing and spreading information. Because of this, passionate white people took charge of both fights. Even some women became prominent leaders in the abolition movement. Angelina Grimke and Sarah Moore Grimke became famous for making speeches to about slavery (The Abolition). Other women who were active in the abolitionist movement became interested in women’s rights as well; women working to secure freedom for African Americans began to see similarities in their situation as white women and the situation of enslaved black men and women (The Abolition). African Americans did not have as much of an opportunity to fight for their rights which led to some leaders in the abolitionist movement who weren’t affected by it. One thing that ties both freedom movements together is their motivation. In the early 19th century, married women were denied rights to own and manage property, to form contracts, to sue and be sued, and to exercise legal control over their children. In addition, women were prohibited from voting or holding public office and were denied access to higher education and high professions (Nash). Married women had no legal identity apart from their husbands. Divorced women could not gain custody of their children. Similarly, African Americans did not have the right to own property or to exercise legal control over anything; additionally they could not vote in a public election and were only worth three fifths of a person in state representation. African Americans were deprived of a real education or high authority jobs. Both groups of people lived in very similar situations and were motivated by their lack of freedom to fight for their human rights. In the Abolitionist Movement and the Women’s Rights Movement, the use of pamphlets, newspapers, and books were very advantageous. Women wrote articles for Humanitarian Rights papers, circulated Rights pamphlets, and spread, signed, and delivered petitions to Congress calling for equal rights. In 1854 Douglass wrote the autobiography, My Bondage and My Freedom (Abolition). News Papers such as The Liberator made a large contribution to the gain in support for Rights movements. Both movements largely benefited from pamphlets, papers, and books in spreading their ideas. The fight for the abolition of slavery and for women’s rights shared many similarities and differenced. The Abolitionist Movement was much more violent and morbid compared to the Women’s Rights Movement. However, both movements were motivated by the same want and need for freedom and equal rights, and they both heavily relied on the spread of ideas through pamphlets and newspapers. Overall, both of these fights are a very important part in American history and contribute to future events including the current issue in communist countries such as North Korea to gain freedom from government oppression for all citizens. â€Å"Abolition, Women’s Rights, and Temperance Movements. † National Parks Service. U. S. Department of the Interior, 1 Mar. 2008. Web. 18 Nov. 2014. Nash, Gary, and Julie Jeffrey. â€Å"The Lowell Factory System. † Web. 17 Nov. 2014. â€Å"Nat Turner’s Rebellion- 1831. † PBS. PBS. Web. 18 Nov. 2014. â€Å"The Abolition Movement and Woman Suffrage. † National Women’s History Museum. 1 Jan. 2007. Web. 17 Nov. 2014.

The Middle East - 1118 Words

Bahauddin Foizee :The Middle East, especially the West Asian region, is the most volatile region in the world. The major reason of such regional instability is the rivalry between Saudi Arabia and Iran. One of these two rivals, Iran, has been suffering from a weak economy for decades because of the economic sanctions that are imposed on it by the International community for quite a long now. However, on 14th July, 2015, a deal was signed between Iran and the UNSC 5 plus 1 (Britain, China, France, Germany, Russia and the U.S.) on the Iran-nuclear-programme, creating a scope for the long-drawn economic sanctions to be lifted. The deal requires Iran to limit its nuclear usage; and in return, years-long sanctions are promised to be lifted from Iran.Why did the US agree to sign the deal?The US has signed an important deal with Iran; the same Iran on which the US has kept its sanctions imposed for more than three decades. Why did such sudden change happen in the U.S. s Iran policy ?The US is no other nation state. It s an ideological state, whose ideology is core capitalism. A core capitalist state like the US would not step away from its firm stand unless it benefits from such move in multiple ways and in great quantities. It seems the following factors have pushed the US to come into the decision of signing the deal with its adversary Iran:Ø The US cannot be at odds at the same time with too many opponents, which includes Brazil, China, Russia, Iran, Cuba, NorthShow MoreRelatedThe Middle East821 Words   |  4 Pagesorientalist idea of the Middle East. It represented the faulty equation of Islam= Muslim= Arab= terrorist or religious fanatics. From the image of the magazine cover, a man dressed in the Middle-East attire can be seen standing on what looks like a balcony with the landscape of the Middle-East in the background. The image in the background presented the Middle East as underdeveloped in an effective manner. The image in the foreground by the top right corner signified the Middle East as an oil-hoardingRead MoreThe Middle East2106 Words   |  9 Pagesbeen more relevant than in the Middle East. Understanding the Middle East as it was and currently is requires an in depth analysis of the events that have so shaped the region. By peering into the premodern, early-modern, modern, and contemporary periods, a comprehension of the Middle East and how it is situated within the global framework will be realized. The premodern period, which ran until 1450, contained two events fundamental to the history of the Middle East, the Birth of Islam, and the splitRead MoreThe Middle East871 Words   |  4 Pagesarticle discusses the evolution of the Middle East and how much of the Middle East is currently coming out of, and in some cases still going through difficult revolutions. The article points to three, possibly four, defining stages in the Middle East. The first is the stage of the Cold War, the second is that of the Old Order, the third is the end to the Old Order, and the fourth is the current stage that they are in now. The point was made that much of the Middle East’s resentment to the West originatedRead MoreThe Middle East1661 Words   |  7 Pages18th centuries in the Middle East were periods marked by severe financial crisis, increased decentralization, and stronger external control by western nations. It was clear that members of Ottoman and Persian military and bureaucratic organizations needed to prove themselves worthy in comparison to the European nations in order to shift the global balance of power back towards the East. As a result, drastic political, economic, and social reforms were implemented in the Middle East throughout the 19thRead MoreThe Involvement Of The Middle East1598 Words   |  7 Pagesincluding innocent civilians, opposing forces, and U.S. troops and its allies. Trillions of dollars have been spent on the involvement in the Middle East for decades by the United States government, which orchestrated these results. The burden financially, has been measured in trillions of dollars, on multiple expenses, all relating to the involvement in the Middle East. Not only have these events impacted the U.S. financially, but many people have had to pay the ultimate price, with millions of peopleRead MoreThe Impact On The Middle East1430 Words   |  6 PagesAll throughout history from the from the pre-modern period all the way to the contem porary period, there have been major events both inside and outside of the middle east that have had an impact on the middle eastern communities. While some were more drastic than others, they all had an impact one way or another that helped shape the society we know of today. Starting with the pre-modern period, in 1095, the pope had called for a crusade which was in fact the only successful crusade. In this situationRead MoreCulture Of The Middle East4300 Words   |  18 Pagesexplored the culture of the Middle East because I find it very interesting and different from my own. I feel as if many people hold a strong negative feeling against people from the Middle East because of terrorist attacks in the past. Middle Eastern culture is different from American culture and some people are not culturally aware so they do not understand Middle Eastern culture, therefore, people judge off of what they know. After visiting and researching the Middle East I have came to change myRead MoreWomen Of The Middle East937 Words   |  4 PagesThe women in the Middle East is less fortunate than any other women around the world. They was not giving the fair opportunity to develop their rights in the home, workplace or even have the opportunity to voice their opinion in politics (Elizabeth, 2010). Being a woman in the Middle East has always been one of the hardest things to endure starting as a child from punishment all the way down to adultery. There laws are one of a kind that has a wide range from the Islamic laws also known as the ShariaRead MorePortrayal Of The Middle East1589 Words   |  7 Pagesthat do not exist in the Middle East, but that when so many male characters are portrayed in such a way it fails to contribute anything greater to the study of the Middle East where parts of its history has already been tainted by Orientalists and revisionists. Since Al-Shaykh has already boldly challenged female stereotypes in her novel it would possibly bode well if you managed to contest some of the male stereotypes as well in an effort to break the mold that the Middle East has been casted in. TheRead MoreWater in the Middle East944 Words   |  4 Pages The edition of the U.S. Defense Department â€Å"Lebanon : a review of the country† ( 1989 ) also states that â€Å" in the late 1970’s - early 1980’s Lebanese reported a plea of derivation of water from the small tributaries of the Hasbani to Israel† (Middle East International, â„â€" 458, 10 September 1993). Western and Arab media published an information that the scale of water derivation to Israel were much more, only from the Litani – up to 55 % of the annual discharge . Among all the details in particular